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FAQS about Mamasia’s store

Where can I buy Mamasia products?

You can buy Mamasia products from Mamasia’s online store. Go to – Shop.

I purchased a Mamasia product. How can I be sure that it is an authentic Mamasia product?

When you purchase a Mamasia product from an authorised reseller or from our online store, you can be assured that the product is authentic and covered by Mamasia warranty.

What products can I purchase from Mamasia’s online store?

Currently, you can buy a range of handmade natural Shea Body Butter products, Exotic oils, Hair care products and many more natural and wellbeing products.

How can I contact Mamasia?

If this FAQ has not answered your questions, you can contact us as follows:

Call our Customer Service on 02081919122 (our Customer Service hours of operation are Monday – Friday, 9 AM – 5 PM)

Send an e-mail to or fill in a contact form on our website on the Contact Us page.

What payment methods can I use on Mamasia’s online store?

You can pay for your order by PayPal and any type of card. If you ordered via Paypal, the total amount will be charged to your account when the order is confirmed.

Can you send my order to a third party or to a different address than the billing address?

Yes, orders are sent to the person and address as shown on the recorded delivery information. You can have different addresses as shipping and billing address.

To which countries do you ship to?

We can ship internationally.

How long does delivery take?

Standard Delivery: Within 3 working days
We also have next day delivery.

Can I change my delivery address after I have placed the order?

We do our best to deliver your products as soon as possible. Therefore, we can not change the delivery address after the order has been placed.

How do I know my order has been shipped?

Once your order has shipped from our office, we will notify you via e-mail.

What happens if I’m not at the delivery address when Royalmail tries to deliver the product?

If you are absent when the postman arrives he will leave a message in your mailbox. You can contact your post office again to agree on a new delivery.

How can I return a product I purchased from Mamasia’s online store?

If you wish to return a product purchased from Mamasia’s online store, please contact our customer service. Find the question, How can I contact Mamasia? Our customer service team will give you more information about the returns process.

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